The Matrix standard is a Government quality mark, awarded to those organisations that excel in providing information, advice and guidance (IAG) support to individuals. It is awarded on outcome evidence rather than paper based processes ensuring that support really is of the highest standards.
Having held the award for three years, we all knew what a task it would be to ensure that our support services were not only of a high standard but also demonstrably improved. Complacency can sometimes creep into any organisation and lead to unexpected and sometimes shocking results.
However, I am delighted to hear that we did not succumb to complacency and that our service delivery has indeed demonstrated continuous improvement as we sailed through the accreditation process and have successfully gained the Matrix Standard for a further three years.
Well done to everyone in RBLI. Focussing on successful outcomes for our beneficiaries remains key to all that we do.
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